A ‘TAIL’ OF OPPORTUNITY
With help from National Bank of Arizona, animal hospital co-op lets doctors become business owners
By Debra Gelbart
Arizona Pet Vet is an association of animal hospitals throughout Greater Phoenix. In 1984, Arrow Animal Hospital in Glendale opened to provide high-quality veterinary care to patients seven days a week. Today, that one practice has grown to a family of 17 cooperative hospitals, all independently owned and operated, yet part of a network and built on the principle of outstanding care.
Co-founder Wayne Anderson, D.V.M. is grateful that National Bank of Arizona, through its understanding of the unique structure of his business, is the company’s vital financial partner.
How has National Bank of Arizona helped your company?
National Bank of Arizona helps us help young doctors who want to become practice owners, providing them with the funding necessary to make that dream a reality. NB|AZ bankers are proactive in how they can help, going out of their way to provide services beyond typical day-to-day business banking. They’ve really partnered with us to help us succeed.
What do you value most about your relationship with NB|AZ?
That they understand us. We’re an odd entity; a lot of banks don’t comprehend our structure. National Bank of Arizona ‘gets’ that we are a co-op. There is no holding company, but we’re a $30 million enterprise. We have 35 owners across 17 veterinary practices, each of which has its own identity. By joining together as a co-op, the practices benefit from economies of scale that include loans from NB|AZ with especially flexible terms.
What sets NB|AZ apart from other banks?
The bank’s quality of service and access clients can have to various levels of the bank’s management. NB|AZ bankers are very approachable and took the time to figure out our needs.
What would you tell other small business owners about doing business with NB|AZ?
NB|AZ bankers will look outside the box with you to create a win-win program structure. We need good support and we get that from National Bank of Arizona.